Delivery Information

We want to make sure each order gets to our customers as quickly as possible. Where stated your purchased item(s) arrives directly from us. Please be aware delivery times do vary dependant on lead-time of item(s) and the postal service used. Our standard UK Mainland Postal Service takes an estimated 3 days for delivery, whilst our international worldwide delivery takes an estimated 5 – 7 days. These times are estimates only and Harriet Beeby Designs takes no responsibility whatsoever for postal, customs or delivery issues which may lead to delays in items being received.

At Harriet Beeby Designs we endeavour to meet the despatch times specified. If for any reason a situation arises that is beyond our control or yours which can delay an order, which you may have placed, we do ask for your co-operation and can only apologise if any inconvenience has been caused.

We will decide on the method of delivery either by post, courier or otherwise depending on the bulk of the item(s). We do use Royal Mail for the bulk of our deliveries but if we choose to use a courier you will be notified of any additional details to do with your delivery.

Depending on your countries destination your item may be subject to import tax or local taxation. Payment of such tax is entirely your responsibility, and Harriet Beeby Designs do not accept any responsibility for non delivery of your item(s) occurring as a result of non payment of such charges which may be levied by your destination / resident country.

You must notify us promptly and in any event within 48 hours or receipt of any item(s) if they appear to be damaged in transit. In those circumstances, you must also keep all packaging, as this will be required when sending the item(s) back. It is advisable to also take a photograph and state where you believe the fault may be and where and how the damage has been caused.

When sending faulty or damaged item(s) back please state clearly your name address a contact telephone number and your order number.